Terms & Conditions

The following terms and conditions apply to all services and deliverables provided by Farrand Sierra Marketing Limited to the Client.

1. Client Acceptance

It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.

Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.

2. Client Obligations

You agree to provide us with the relevant information, materials, properties and any other matters that we require to complete our services. We accept no responsibility for your work not being completed by a specific date if we are unable to secure the necessary and/or suitable information and/or materials from you.

Where you supply or specify materials, we will take every care to secure the best results in the finished product, but we accept no responsibility for imperfect work caused by defects in or unsuitability of materials so supplied or specified.

3. Payment

Invoices will be provided by Farrand Sierra Marketing Ltd on a monthly basis. Invoices will be sent via email and are due upon receipt unless otherwise noted. All deposit payments are non-refundable. Payment for services is due by bank transfer or credit card payment. Bank details will be made available on invoices.  

Accounts that remain unpaid thirty (30) days after the due date indicated on the invoice will be assessed a service charge in the amount of four percent (4%) of the amount due. 

4. Additional Expenses

You agree to reimburse Farrand Sierra Marketing Ltd for any additional expenses necessary for the completion of the work. Expenses will be billed at cost.

5. Termination

Any request to terminate services provided by Farrand Sierra Marketing Ltd must be requested in a written notice and will be effective on receipt of such notice. You will be invoiced for any work completed or services rendered to the date of first notice cancellation for payment in full within thirty (30) days.  

Farrand Sierra Marketing Ltd can terminate the provision of services immediately if you:

a. Commit a material breach of your obligations under these Terms and Conditions; or

b. Fail to make pay any amount due under the contract on the due date for payment

6. Indemnity

All Farrand Sierra Marketing services may be used for lawful purposes only. You agree to indemnify and hold Farrand Sierra Marketing Ltd harmless from any claims resulting from your use of our service that damages you or any other party.

7. Copyright

The Client retains the copyright to data, files and graphic logos provided by the Client, and grants Farrand Sierra Marketing Ltd the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting Farrand Sierra Marketing Ltd permission and rights for use of the same and agrees to indemnify and hold harmless Farrand Sierra Marketing Ltd from any and all claims resulting from the Client's negligence or inability to obtain proper copyright permissions.

8. Marketing

Any website designed by Farrand Sierra Marketing Ltd will include a link to Farrand Sierra Marketing Ltd in small type at the bottom of the Client’s website. The Client also agrees to be featured on Farrand Sierra Marketing Ltd’s website in the form of a testimonial or a case study.

9. Social Media Management

Social Media Marketing and Management is defined as helping a client to promote their products or services through social media channels. Farrand Sierra Marketing will honour the components of your chosen social media package, providing an agreement to a minimum 3 months contract is served and monthly payments are received in advance. In the event that payment is not received on time, we regret that further work will be halted until this is rectified.

10. Force Majeure

Farrand Sierra Marketing Ltd accepts no responsibility if we are unable to carry out any provision of the contract for any reason beyond our control including (without limiting the foregoing) Act of God, legislation, war, fire, flood, drought, failure of power supply, lock-out, strike or other action taken by employees in contemplation or furtherance of a dispute or owing to any inability to procure materials required for the performance of the contract. During the continuance of such a contingency you may, by written notice to ourselves, elect to terminate the contract and pay for work done and materials used, but subject thereto shall otherwise accept delivery when available.

11. Confidentiality

We agree not to disclose any confidential information (technical or business information relating to proprietary ideas and inventions and ideas) obtained from you to anyone unless required to do so by law.